When it comes to dealing with insurance companies, there's often more going on behind the scenes than meets the eye. While these companies are essential for providing financial protection and peace of mind, they also have their own interests to protect, which sometimes means keeping certain practices under wraps. Having worked on the insurance carrier side for the first decade of my career, I know what goes on "behind the scenes" of an insurance claim. In this blog post, we'll uncover some of the secrets insurance companies don't want you to know, equipping you with the knowledge to navigate your claims more effectively and protect your rights.
- They're Watching Your Social Media. In today's digital age, your social media presence can have a significant impact on your insurance claims. Insurance companies often monitor claimants' social media accounts to find evidence that contradicts their claims. Photos, status updates, and even comments can be used to challenge the severity of your injuries or the validity of your claim. It's crucial to be mindful of what you share online. As soon as you make an insurance claim, it is important to adjust your privacy settings to limit public access and refrain from posting about the accident, your injuries, or your medical treatment.
- Surveillance Tactics Are Common. Insurance companies don't just rely on social media to gather information; they may also employ surveillance tactics. This can include hiring private investigators to observe your activities and document evidence that could be used against you. Whether it's videotaping your daily routine or capturing footage of you engaging in physical activities, their goal is to find inconsistencies in your claim. Be aware of this possibility and remain consistent in your statements and actions.
- They Share Your Accident History. Many people are unaware that insurance companies share information about auto wrecks with each other. This shared database allows insurers to access your accident history, which can affect their evaluation of your claim. While accidents happen, trying to hide or minimize them is never a good approach to take. Honesty about your accident history with your attorney is the best policy. It allows your attorney to seek records from those other accidents, determine their effect on your current claim, and work with you on the best handling strategy in regards to your current claim.
- Settlements Are Often Low-Balled. Insurance companies are businesses, and their primary goal is to maximize profits. One way they do this is by offering low settlements initially, hoping you'll accept less than you deserve. They rely on the fact that many claimants are unaware of the true value of their claims or are eager to settle quickly. It's essential to consult with a knowledgeable attorney who can help you assess the fair value of your claim and negotiate a better settlement.
- They Count on Your Lack of Knowledge. Insurance policies are often complex and filled with jargon that can be difficult to understand. Insurance companies count on this confusion to avoid paying out more than necessary. By not fully explaining your coverage or the claims process, they can save money. Educating yourself about your policy and your rights can help you avoid common pitfalls and ensure you receive the compensation you're entitled to.
- Time Limits Are Strict and Strategic. Insurance companies impose strict time limits for filing claims and providing necessary documentation. These deadlines are not just for administrative convenience; they can also be strategic, pressuring claimants to act quickly, often without fully understanding their rights or the extent of their damages. Missing these deadlines can result in denied claims. It's crucial to act promptly and seek legal advice to ensure you don't miss critical deadlines.
- Disputing Claims Is a Common Strategy. When faced with large claims, insurance companies often dispute the details to delay or deny payment. They may question the cause of the accident, the extent of your injuries, or your treatment plans. This strategy can be frustrating and overwhelming, but it's designed to wear you down and make you settle for less. Being prepared with thorough documentation and legal support can help you counter these tactics effectively.
Navigating the world of insurance claims can be daunting, especially when you're not aware of the tactics insurers use to protect their interests. By understanding these hidden strategies, you can better protect your rights and ensure you receive the compensation you deserve. Whether it's being cautious about your social media presence, understanding your accident history, or seeking professional advice, knowledge is your best defense against the secrets insurance companies don't want you to know. Stay informed, stay vigilant, and don't be afraid to seek help when needed.
